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Job Description:

Technical Support Specialist (QPRO & Design)

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Parsons is seeking a highly skilled and detail-oriented Technical Support Specialist (QPRO & Design) to join our team! In this role, you will provide technical assistance for QPRO (Quality Process Review and Optimization) systems and support design-related activities for engineering and infrastructure projects. You will play a vital role in ensuring the smooth operation of technical systems, optimizing design workflows, and maintaining quality standards.

What You'll Be Doing:

• Providing technical assistance for QPRO systems, including troubleshooting, system updates, and user support.
• Monitoring the performance of QPRO systems, identifying inefficiencies, and recommending improvements.
• Assisting design teams in preparing, reviewing, and optimizing design documents, drawings, and specifications.
• Conducting quality checks on design deliverables to ensure accuracy, compliance, and alignment with project requirements.
• Collaborating with project managers, engineers, and designers to resolve technical issues and ensure project deliverables are met.
• Providing training and mentorship to team members on the use of QPRO systems and design tools.
• Maintaining and updating technical documentation, including user guides, system manuals, and design records.
• Preparing reports on system performance, design workflows, and quality assurance activities.
• Supporting the implementation of best practices in quality management and design processes.

What Required Skills You'll Bring:

• Bachelor’s degree in Civil Engineering, or a related field.
• 10 years of experience in technical support, design processes, or related roles, with a focus on infrastructure projects such as roads, drainage, utilities, and other civil works.
• Strong understanding of QPRO systems or similar quality management tools.
• Proficiency in design software such as AutoCAD, Revit, or other relevant tools.
• Excellent problem-solving and troubleshooting skills.
• Strong written and verbal communication skills.
• Ability to work collaboratively with multidisciplinary teams.
• Strong organizational skills and attention to detail.

What Desired Skills You'll Bring:

• Extensive familiarity with infrastructure and engineering design processes.
• Experience in quality management systems and standards.
• Knowledge of project management tools and methodologies.
• Proven ability to train and mentor team members on technical systems and tools.
• Experience in the Middle East or GCC region is highly desirable

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

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