Technical Support Analyst-PC/Network

We harness the power of innovation so that you can change the world and help our customers solve their most complex challenges

New Jersey
Office
R177376
Engineering
Additional posting locations:
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In a world of possibilities, pursue one with endless opportunities. Imagine Next!

 

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.

 

Job Description:

Parsons is a leading technology-driven engineering firm delivering innovative solutions in critical infrastructure, defense, and cybersecurity. We design, build, and maintain complex systems that keep communities connected and secure. Our teams combine technical excellence with a commitment to safety, integrity, and customer service.

We are seeking a Network Engineer / Analyst to support multiple facilities across New Jersey, providing on-site and remote support for network operations and related IT systems.

Position Overview

The Network Engineer / Analyst will be responsible for troubleshooting and resolving network and IT issues, performing network repairs, and supporting routers and related infrastructure across various New Jersey locations. The role also requires a basic understanding of software development concepts and hands-on database knowledge to support application and data connectivity issues.

You will work closely with internal teams, vendors, and end users to ensure reliable, secure, and efficient network operations.

Key Responsibilities

  • Provide day-to-day support for network infrastructure (LAN/WAN/Wi‑Fi) across multiple New Jersey locations.
  • Troubleshoot and resolve network connectivity issues, performance problems, and hardware failures.
  • Install, configure, and maintain routers, switches, firewalls, and other network devices under established standards and procedures.
  • Perform root-cause analysis of network incidents; document findings and implement corrective actions.
  • Support IT troubleshooting for end users, including network access, VPN, and basic workstation connectivity issues.
  • Monitor network health and performance using standard monitoring tools; escalate issues as needed.
  • Assist in implementing network changes, upgrades, and patches in coordination with senior engineers.
  • Work with application and software teams to diagnose basic integration or connectivity issues between applications and network resources.
  • Use SQL or other query tools to run basic queries, validate data connectivity, and support database-related troubleshooting.
  • Maintain accurate documentation of network configurations, assets, and support procedures.
  • Follow change management, incident management, and security policies and procedures.
  • Travel to various sites in New Jersey as required to perform on-site assessments, installations, and repairs.

Required Qualifications

  • 1–3 years of professional experience in a Network Engineer, Network Analyst, or IT Support role with strong networking responsibilities.
  • Hands-on experience with:
    • Network troubleshooting (TCP/IP, DNS, DHCP, VLANs, basic routing/switching).
    • Network device support (routers, switches; basic firewall understanding is a plus).
    • IT support for end-user connectivity and network-related issues.
  • Basic understanding of software development concepts (e.g., APIs, client-server applications, version control awareness).
  • Practical database knowledge, including:
    • Basic SQL querying (SELECT, JOIN, filtering)
    • Understanding of database connectivity (ODBC/JDBC, connection strings, access permissions).
  • Familiarity with network monitoring and ticketing systems (e.g., SolarWinds, PRTG, ServiceNow, Jira, or similar).
  • Strong analytical and problem-solving skills with a structured approach to troubleshooting.
  • Effective communication skills, with the ability to explain technical issues to non-technical stakeholders.
  • Willingness and ability to travel regularly to various locations across New Jersey.
  • Eligibility to work in the United States.

Preferred Qualifications

  • Associate’s or Bachelor’s degree in Computer Science, Information Technology, Networking, or related field (or equivalent practical experience).
  • Industry certifications such as CompTIA Network+, CCNA, or equivalent.
  • Experience in multi-site environments or field support roles.
  • Exposure to scripting or automation (e.g., PowerShell, Python) for basic task automation.
  • Familiarity with security best practices for network configuration and access control.

Key Competencies

  • Customer-focused mindset and service-oriented approach.
  • Strong attention to detail and documentation discipline.
  • Ability to work independently at remote sites and collaborate effectively with distributed teams.
  • Time management and prioritization skills in a multi-site support environment.

Why Join Parsons?

  • Opportunity to work on critical infrastructure and technology projects that make a real impact.
  • Collaborative, mission-driven culture focused on innovation and continuous improvement.
  • Professional development, training, and support for certifications.
  • Competitive compensation and benefits package.

If you have hands-on network troubleshooting experience, a solid foundation in routers and IT support, and are eager to grow your skills in software and databases while supporting multiple New Jersey locations, we encourage you to apply.

Security Clearance Requirement:

None

This position is part of our Critical Infrastructure team.

For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see what's next!

Salary Range: $55,300.00 - $96,800.00

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.

COMPETITIVE BENEFIT OFFERINGS

Financial Wellness

We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.

Work Life Harmony

Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.

Career Development

We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.

Veteran Support

We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.

Mind & Body

At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.

Health

Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.

Want to learn more about the benefits eligible for the Parsons’ location you are interested in? Click below to find out more!
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