Security Specialist - Customer Service
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Job Description:
Parsons is looking for an amazingly talented Security Specialist to join our team! In this role you will get to access data through various systems: Defense Information Security System (DISS) and Scattered Castles
What Required Skills You'll Bring:
- Active Top-Secret security clearance.
- Ability to obtain and maintain an SCI.
- Must undergo a CI POLY.
- Years of Experience: 7 - 10 years
- Bachelor’s degree or equivalent experience within related field.
What You'll Be Doing:
- Provide positive, well-communicated response and closure of all customer inquiries.
- Direct all incoming documentation to the appropriate person or database within 2 business days of receipt.
- Deliver priority messages based on urgency.
- Capture details of all actions in shared log or within the appropriate PeopleSoft security modules.
- Return all phone messages within one business day of receipt.
- Coordinate customer support activities across all Personnel Security Branches as customer inquiries are received to deliver the applicable answers.
- Create and deliver reports and applicable procedure updates on or before the suspense date and with 100 percent accuracy when requested by Division Chief.
Minimum Clearance Required to Start:
Top SecretThis position is part of our Federal Solutions team.Our Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our diverse, intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.Salary Range:
$70,500.00 - $123,400.00We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!COMPETITIVE BENEFIT OFFERINGS
Financial Wellness
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.
Work Life Harmony
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.
Career Development
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.
Veteran Support
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.
Mind & Body
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.
Health
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.
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