Product Support Engineer / Field Support Representative
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At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.
Job Description:
Parsons is seeking amazingly talented Product Support Engineers / Field Support Representatives whose role will be essential to the delivery of high performance, secure, mission critical solutions. We seek PSE/FSRs that are versatile, display leadership qualities, and are enthusiastic about tackling new challenges as we continue to provide the military with cutting edge tools.
What You’ll Be Doing:
- Serve as a member of the EWI Product Support Team (PST) to gain proficiency in EWPMT-V1 / gain familiarization with the EWPMT-V1 ‘Pillars of Training’; directly reporting to the EWI PST Team Lead
- Integrate EWI Product Support into the software delivery pipeline
- Assist in the creation, development, review, validation, verification, and updating of EWPMT training materials
- Assist in the creation, development, review, validation, verification, and updating of change pages to the EWPMT MIL-STD Technical Manual
- Coordinate MIL-STD Technical Manual change pages with the EWI / CECOM matrix Tech Writer
- Assist in the creation, development, review, validation, verification, and updating of the EWPMT TRADOC Training Support Packages (TSP)
- Liaison with the T2COM / TRADOC New Systems Integration Branch (NSIB)
- Coordinate with the NSIB to execute TRADOC TSP changes within the TRADOC Development Capability (TDC) System
- Stay current on TRADOC Development and Instruction standards
- Support New Equipment Training (NET) / New Equipment Fielding (NEF) activities
- Develop and update the EWPMT Community of Service page on Microsoft Teams
- Monitor and manage Mission Command Support Center (MCSC) trouble tickets
- Incorporate lessons learned from NET/F and MCSC to enable modernization
- Support Software Qualification Testing / Software Acceptance Testing
- Support Development, Security, and Operations (DevSecOps) activities
- Support Continuous Integration / Continuous Development pipeline activities
- Prepare and deliver military type briefings
- Prepare and deliver military type reports
- Prepare administrative or acquisition related documentation
- Develop, review, validate, verify, and update Materiel Fielding Plans
- Assist with Total Package Fielding processes to include warehouse operations
- Collaborate and interact with other team members to identify and resolve issues
- Complete other duties assigned by the PST Lead
What Required Skills You’ll Bring:
- Bachelor’s degree
- 10 years of related experience. Experience can be a combination of applicable military experience in the following Military Occupational Specialties:
- Electromagnetic Spectrum Manager
- Electronic Warfare Officer / Technician
- Field Artillery
- Network Technician
- Must be able to lift at least 75 pounds
- Must be willing to travel 50-90% Temporary Duty (TDY)
- Must have a U.S. Passport to travel TDY OCONUS
- Must be a U.S. Citizen and hold a Secret security clearance.
What Desired Skills You’ll Bring:
- Local APG commuting area; remote / telework negotiable if highly qualified
- System integration experience with military networks, Electronic Warfare Systems or Battle Command Systems (i.e. AFATDS, JBC-P, DDS, EWPMT, TLS-MP (Kraken / Beast+, TEWS)
- Certification in the TRADOC Common Faculty Development-Developer Course (CFD-DC)
- Certification in the TRADOC Common Faculty Development-Instructor Course (CFD-IC)
- Certification in the TRADOC Training Development Capability (TDC)
- Expert communication skills both verbal / writing
- Expert interpersonal / teamwork / coalition building skills
- Ability to analyze data, conduct independent research, prepare reports, and create presentations
- Digital organizational skills (Microsoft Office / Teams or product data management tools)
- Self-starter; self-motivator
- Hold or be able to obtain a Top Secret security clearance and SCI
Security Clearance Requirement:
An active Secret security clearance is required for this position.This position is part of our Federal Solutions team.The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.Salary Range: $125,100.00 - $225,200.00We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.
COMPETITIVE BENEFIT OFFERINGS
Financial Wellness
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.
Work Life Harmony
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.
Career Development
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.
Veteran Support
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.
Mind & Body
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.
Health
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.

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