Lead and manage the Product Quality function, establishing quality standards, processes, and best practices across the product portfolio.

Own the end-to-end product quality strategy, ensuring products meet defined functional, performance, usability, and reliability requirements.

Create, maintain, and execute comprehensive test plans, test strategies, test cases, and test scripts for new features, enhancements, and product releases.

Define quality acceptance criteria and partner with Product, Engineering, and Design teams to ensure requirements are testable and measurable.

Establish and track key quality metrics, including defect trends, test coverage, release readiness, customer-reported issues, and overall product health.

Collaborate with Automation Engineers and Software Development teams to design, prioritize, and implement automated testing solutions that improve efficiency and coverage.

Identify opportunities to expand test automation and reduce manual testing efforts while maintaining high quality standards.

Review automated test results, analyze failures, and drive root-cause analysis and corrective actions.

Develop and oversee regression testing, integration testing, end-to-end testing, and user acceptance testing processes.

Coordinate testing activities across multiple product teams to ensure consistent execution and release quality.

Drive defect management processes, including triage, prioritization, tracking, resolution validation, and reporting.

Partner with Engineering leadership to improve software development lifecycle practices and embed quality into all phases of product development.

Serve as the voice of quality during product planning, roadmap discussions, sprint ceremonies, and release reviews.

Evaluate product risks and recommend mitigation strategies to support successful product launches.

Analyze customer feedback, support tickets, and production issues to identify quality improvement opportunities and prioritize corrective actions.

Collaborate with stakeholders to define product requirements, user stories, and acceptance criteria for new initiatives.

Support product roadmap planning and execution by balancing customer needs, business priorities, and quality objectives.

Work cross-functionally with Product Management, Engineering, Customer Success, Support, and Operations teams to ensure alignment on product quality goals.

Create executive-level reporting and presentations on quality performance, risks, and continuous improvement initiatives.

Champion a culture of quality, continuous improvement, accountability, and customer-centric product delivery.

Mentor and develop quality-focused team members while establishing scalable processes that support growth across the product organization.