Field Service Representative (FSR)
We harness the power of innovation so that you can change the world and help our customers solve their most complex challenges
Job Description:
Join a team with Passion in RADBO Systems Mission
What You Will Be Doing With US:
As Field Service Representative (FSR) you will:
- Demonstrate advanced expertise in the realm of identifying system faults, troubleshooting those faults and implementing corrective actions to correct the faults bringing the system back to fully mission capable status.
- Install, maintain, and repair products to include Line Replaceable Units (LRU), integrated systems and subsystems, and software at the client and/or field locations
- Instruct customers in equipment operation
- Provide technical assistance
- Perform preventative maintenance
- Demonstrate initiative in on-the-job training while working as part of a team and the desire to help train others as they progress in developing team and individual skills related to the supported systems
- Track all system issues, corrective actions taken, preventative maintenance performed, upgrades performed, system locations, etc.
- Troubleshoot equipment for malfunctions to minimize system down time
- Provide on-site end-user training on system operation, maintenance, and troubleshooting.
- Perform one or many of a wide range of installation tasks such as running cables, installing, and connecting LRUs, racks and electronic hardware systems, connecting and testing both new and retrofit subsystems, including electrical, mechanical, computers and visual
- Install, upgrade, and removes LRUs ensuring all work is done in accordance with all applicable policies and procedures
- Assemble, install, and configure systems and equipment in accordance with site assessments and schematics. Completes system programming and optimization as part of the installation process
- Complete final fielding and integrated acceptance testing of electrical systems and associated equipment
- Ensure the fielding and acceptance of equipment is conducted to client’s requirements and in accordance with applicable acceptance testing procedures
- Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing, and replacing equipment components
- Travel frequently to customer sites in performance of duties
- Primary travel will be CONUS based (some OCONUS travel could be required)
What We Need from You (Required):
- Must be a US citizen with eh ability to obtain Secret Clearance
- Associates degree in applicable technical field and 5+ years of experience, or high school diploma and 7+ years of experience.
- Strong background in troubleshooting systems and subsystems
- Relevant and recent systems and maintenance experience at the intermediate level
- Proficient in bug tracking and test management toolsets to support development processes
- Proficient in MS Office suite of applications (MS Word, Excel, PowerPoint)
- Ability to work in a real-time environment
- Ability and willingness to lift and/or move up to 50 pounds.
- Ability to travel on short notice to support mission requirements to customer sites in performance of duties
- Willingness and ability to work flexible work schedules by providing 24/7 support to real time mission operations
These Qualifications Would Be Nice to Have (preferred):
- Active DoD Secret Clearance
- Military background or experience in providing FSR support on military systems
- Familiarity with MRAP family of vehicles
- Familiarity with EOD operations
- Class B, Commercial Driver’s License (CDL)
Minimum Clearance Required to Start:
Not Applicable/NoneThis position is part of our Federal Solutions team.Our Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our diverse, intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.Salary Range:
$29.42 - $51.49We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!COMPETITIVE BENEFIT OFFERINGS
Financial Wellness
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.
Work Life Harmony
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.
Career Development
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.
Veteran Support
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.
Mind & Body
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.
Health
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.
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