Customer Engagement Manager
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Job Description:
Job Description
Customer Engagement Manager -- High Consequence Mission (HCM) Sector
Location: Fort Liberty, NC
Target Market: DOD & Intelligence Community
Position Overview
Serves as the embedded Customer Engagement Manager for all customers on Fort Liberty in support of the National Geospatial Intelligence Agency (NGA). The Customer Engagement Manager will engage customers daily, survey for mission gaps and shortfalls, and communicate these requirements back to the NGA Program Office routinely. This position is the face of the NGA Program office to all stakeholders on Fort Liberty. The Customer Engagement Manager is expected to keep Fort Liberty customers abreast of the latest developments from the NGA Program Office and facilitate any NGA personnel site visits to the customer they are embedded with. This position is wholly responsible for maintaining the customer relationships at their site.
Requirements
- Experience with mission requirements capture in at least two of the following: ISR, geospatial intelligence, data analysis and mission planning.
- 10+ years diversified experience in DoD programs
- Technical or Business degree preferred
- Demonstrated understanding of the customer network in one or more of the following: National Geospatial Intelligence Agency (NGA), US Army, Office of the Secretary of Defense (OSD), Special Operations Command (SOCOM), US Marine Corps, Defense Intelligence Agency (DIA)
- Must be willing and able to travel, as required, 10-20%.
- Keen understanding of the Customer and their Mission
- Excellent verbal and written communication, in order to articulate customer requirements effectively
- Active Top Secret Clearance with SCI & CI Poly eligibility required
Desired Candidate Traits
- Background in conducting training and/or writing programs of instruction (POIs) for software applications supporting military units or IC analysts
- Ability to translate mission requirements into technical requirements for action by engineering staff
- Basic understanding of software, data science, artificial intelligence and machine learning concepts
- Demonstrates ability to influence, inspire trust and establish & sustain credibility
- Previous experience working with units at Fort Liberty desired
Security Clearance Requirement:
An active Top Secret SCI security clearance is required for this position.This position is part of our Federal Solutions team.The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.Salary Range: $134,100.00 - $241,400.00We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.
COMPETITIVE BENEFIT OFFERINGS
Financial Wellness
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.
Work Life Harmony
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.
Career Development
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.
Veteran Support
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.
Mind & Body
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.
Health
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.
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