Support Operations Manager

We harness the power of innovation so that you can change the world and help our customers solve their most complex challenges

Texas
Office
R186763
Project/Program Management
Additional posting locations:
US - TX, San Antonio
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In a world of possibilities, pursue one with endless opportunities. Imagine Next!

 

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.

 

Job Description:

Parsons is seeking a Support Operations Manager to join our Owner’s Advisor team supporting the Medical Enlisted Training Campus (METC) Recapitalization Program at Joint Base San Antonio–Fort Sam Houston. This mission-critical initiative will deliver five modern dormitory facilities for up to 6,000 joint-service medical students and the associated infrastructure.

 

Working alongside government leaders, military stakeholders, designers, and contractors, you will help manage risk, protect the government’s interests, and support the successful delivery of a high-profile Progressive Design-Build program. This is a unique opportunity to contribute to a landmark campus, advance innovative delivery methods, and help shape the future of large-scale Air Force infrastructure programs.


What You'll Be Doing:

  • Lead the support functions that keep the Owner Advisor team organized, auditable, and ready to scale.
  • Manage contracts support, document control, reporting coordination, and PMIS integration while supporting program staffing and business operations.
  • Supervise support staff and establish consistent procedures, service expectations, and escalation routes.
  • Coordinate staffing plans, onboarding, access-request routing, training compliance, travel, and administrative continuity.
  • Maintain the deliverable calendar and coordinate verified inputs for client reports, invoices, and program reviews.
  • Oversee document governance, PMIS workflows, reporting quality, and data stewardship with technical leads.
  • Coordinate commercial records and subcontractor support with authorized corporate procurement/contracts personnel.
  • Own Playbook assembly, version control, lessons capture, training logistics, and orderly records handoff.

What Required Skills You'll Bring:

  • Bachelor’s degree in business, project/construction management, or a related field
  • 10+ years of program operations experience, including 3+ years leading staff or support functions.
  • Experience with project administration, reporting, resource coordination, and controlled business processes.
  • Ability to coordinate technical and administrative teams, manage deadlines, and maintain reliable records.


What Desired Skills You'll Bring:

  • PMP or relevant operations/project management credential; federal AEC program experience.
  • Experience implementing PMIS/document workflows, supporting audits, and developing reusable program procedures.

Security Clearance Requirement:

None

This position is part of our Federal Solutions team.

The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.

COMPETITIVE BENEFIT OFFERINGS

Financial Wellness

We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.

Work Life Harmony

Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.

Career Development

We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.

Veteran Support

We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.

Mind & Body

At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.

Health

Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.

Want to learn more about the benefits eligible for the Parsons’ location you are interested in? Click below to find out more!
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