In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons.  Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Parsons is looking for an amazingly talented Senior Enforcement Auditor to join our team!

We are looking for an individual who has 310T certification, and knowledge of repairs and operation of Heavy-Duty vehicles, to serve as a Senior Enforcement Auditor in our Smart Vehicle Solutions Contact Centre located in Markham, Ontario. Enforcement Auditors serve as Vehicle Inspection Centre Auditors and subject matter experts on NSC11B diagnostics and repairs.

You will be responsible for the review of escalation reports prepared by Enforcement Auditors and providing recommendations and feedback. Review the work quality of Enforcement Auditor and provide guidance. Completing various audits assignments and assisting with program policy interpretation. Our team has been in place for more than 20 years assisting the public, vehicle owners and operators, and inspection centres across North America.

Reporting to the Audit Manager, you will be accountable for:

• Act as subject matter experts for NSC11B and SSC standards in vehicle inspections.
• Support Vehicle Inspection Centres and Technicians.
• Conduct and document audits of Safety and Emissions Inspection data.
• Analyze documentation and reports.
• Handle program inquiries via audio calls, emails, chats, and video calls.
• Ensure quality and compliance in scheduled audits.
• Assist in developing Standard operating procedures and user guides.
• Perform quality testing on new or updated technology.
• Address complex issues and liaise with departments to resolve concerns.
• Manage performance indicators and achieve response time targets.
• Maintain service levels and work independently or as part of a team.
• Participate in special projects and other duties as needed.

Qualifications

• 310T Certification
• Minimum 7 years of practical experience in an automotive service or advisor role
• On road enforcement or law enforcement background would be an asset
• Excellent telephone manner, written, and verbal communication skills
• Proficient in MS Office Suite (Word, Excel, PowerPoint)
• Strong problem-solving, decision-making, and negotiating skills
• Ability to handle challenging situations with composure and empathy
• Capable of multitasking and quickly adapting to new information and procedures
• Strong analytical and mechanical/technical aptitude is an asset
• Willing to work a 40-hour week with shifts from Monday to Friday (8:00 AM - 6:00 PM) and weekends (9:00 AM - 3:00 PM)
• Hybrid work schedule (Mandatory  2 days in-office)
• Flexible to work on Canadian holidays and remotely

This position is part of our Critical Infrastructure team.

For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see what's next!

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyle!

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Parsons equally employs representation at all job levels for indigenous peoples, women, individuals with disabilities, and visible minorities.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.