In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons.  Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

The Operations Office Manager will oversee key operational aspects of the NJ Vehicle Inspection Program, including direct management of the warehouse, inventory control, and the Call Center. This role will be responsible for ensuring smooth and efficient daily operations, resource management, and implementing process improvements. The ideal candidate is a proactive leader skilled in organizational oversight, change management, and MS Office, with a strong commitment to supporting the objectives of the inspection program. Occasional travel (less than 20%) may be required for this position.

Responsibilities:

Warehouse & Inventory Management

• Oversee the warehouse operations, ensuring inventory accuracy and efficient storage and retrieval of inspection materials and equipment.
• Implement best practices in inventory control, monitoring stock levels, and managing the ordering process to meet program needs.

Call Center Operations

• Supervise Call Center activities to ensure high-quality customer support, optimal service levels, and adherence to program guidelines.
• Collaborate with Call Center staff to troubleshoot issues, improve processes, and implement training for service excellence.

Resource Management

• Manage and lead a diverse team, including warehouse staff, Call Center agents, and other support personnel.
• Handle team scheduling, workload distribution, and performance evaluations to maintain a productive work environment.
• Mentor and develop team members to enhance skill sets and promote growth within the organization.

Process Improvement & Change Management

• Identify operational bottlenecks and areas for improvement, implementing strategies to increase efficiency and effectiveness across the office.
• Act as a change agent, leading organizational improvements and ensuring that changes are implemented smoothly with minimal disruption.
• Collaborate with the Program Director to align initiatives with the broader goals of the NJ Vehicle Inspection Program.

Office Administration

• Ensure that office activities are conducted in accordance with company policies and NJ Vehicle Inspection Program standards.
• Provide administrative support as needed to streamline operational processes and maintain documentation for audits and compliance.

Skills and Qualifications:

• Organizational Leadership: Demonstrated ability to lead and motivate teams, set objectives, and oversee daily operations effectively.
• Proficiency in MS Office: Advanced skills in Excel, Word, and PowerPoint; proficiency in Visio and Microsoft Project is a plus.
• Change Management: Proven experience in managing organizational change, improving processes, and implementing new systems or procedures.
• Communication Skills: Excellent verbal and written communication skills for team coordination and stakeholder engagement.

Education:

• Bachelor’s degree in Business, Operations Management, or related field preferred, or equivalent professional experience.

Experience:

• Minimum of 5 years of experience with direct resource management in a similar role.

Minimum Clearance Required to Start:

Not Applicable/None

This position is part of our Critical Infrastructure team.

For more than 75 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in diverse, collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see new possibilities.

Salary Range: 

$70,500.00 - $123,400.00

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!