In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with exceptional people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Parsons is looking for an amazingly talented Transportation Management Center (TMC) Operations Manager to join our team! In this role you will get to lead a team of Shift Supervisors, Training Supervisors and Operators.

What You'll Be Doing:

• Be a permanent staff employee and shall serve as the primary point of contact for client and internal management 
• Serve as a Shift Supervisor when needed.
• Ensure all reports are accurate and are provided when requested. 
• Manage and evaluate shift supervisors. 
• Team scheduling. 
• Compile weekly, monthly, and annual performance reports
• Develop and foster long-term relationships with TIM partner agencies. 
• Audit and evaluate shift supervisors and TMC operators as required. 
• Make enhancement recommendations to meet goals

What Required Skills You'll Bring:

• Associate's Degree or other related certification in a technical field (or equivalent) and 10+ years of related experience
• At least 3+ years of recent experience in Operations Management or similar services
• TxDOT TMC Supervisor or Operations Manager experience
• Experience making SLA,s, KPIs, and other metrics in a TMC or similar environment
• The ability to address conduct and performance issues
• Experience in recruiting, mentoring, and evaluating operations and personnel
• Ability to work in a fast paced environment

What Desired Skills You'll Bring:

• Experience in Traffic Incident Management
• College degree in criminal justice, business administration, or related field

*This position is contingent upon winning award*

Minimum Clearance Required to Start:

Not Applicable/None

This position is part of our Critical Infrastructure team.

For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see what's next!

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.