In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with exceptional people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Parsons is looking for a Field Support Engineer to join our team supporting a large federal government customer.

What You'll Be Doing:

• Actively monitor multiple support request channels (email, MS Teams, phone) and respond quickly to requests for assistance.

• Participate in weekly and ad-hoc meetings with the customer to provide status and perform support planning activities for upcoming system deployments.

• Support co-workers as needed to provide an outstanding support experience for end users.

• Proactively communicate with customer locations in anticipation of system updates, new deployments, etc.

• Work with the larger engineering team to plan and execute system modernization efforts, development of new functionality, and program roadmap planning.

• Submit weekly and ad-hoc status reports in support of customer requirements and contract deliverables.

What Required Skills You'll Bring:

• BS Degree + 4 years or 8 years total experience in IT / help desk support, etc.

• The ability to obtain and/or maintain a Secret government clearance, which requires US Citizenship

• Excellent communication skills, both written and verbal. This will be a key discriminator in candidate selection.

• Ability to work both independently (minimal supervision) and as part of a support team.

• Strong knowledge of general Windows, web, and peripheral technical support competencies and best practices.

• Desire to contribute to team success beyond routine day-to-day responsibilities and tasks.

• Demonstrated ability to meet short deadlines under stressful conditions.

• Ability to effectively communicate, and work, with end users whose native language is not English.

What Desired Skills You'll Bring:

• Previous experience working with biometric technologies.

• Ability to craft and execute simple to moderately complex database scripts (MS SQL).

• Security+ Certification , any IT certification(s).

• Prior experience working with U.S. Federal Government agencies/departments.

• Availability to travel overseas occasionally if/when needed.

Security Clearance Requirement:

A security clearance is not required to apply; however, the selected candidate must be able to obtain a Secret clearance which requires U.S. citizenship, prior to the start date.

This position is part of our Federal Solutions team.

The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.

Salary Range: $86,700.00 - $151,700.00

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.