In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons.  Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

IT Service Desk Agent (UAE National)

Abu Dhabi, UAE

Parsons is looking for an amazingly talented IT Service Desk Agent to join our team!

What You'll Be Doing:

• Provides first level analytical and IT technical support remotely to end users of Parsons personal computers, workstations and related software and hardware

• Answers end user IT questions and troubleshoots standard IT issues, questions, problems and failures with Parsons hardware, software, peripherals or workstations, remotely via telephone, email or Instant Messenger

• Recognizes, categorizes and isolates end user questions, issues and problems; either resolves the situation or refers it to more senior Service Desk staff or to other Parsons IT groups

• Researches and develops solutions for standard software and hardware questions, issues, problems and failures

• Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations

• Follows Parsons Policies, procedures and standards in responding to end user requests and providing end user support

• Documents and reports all service requests and their outcome, following standard Parsons procedures and practices

• Provides Service Desk on-call support for non-business hours (Weekends and Holidays)

• Performs other responsibilities associated with this position that may be appropriate

What Required Skills You'll Bring:

• High school diploma or Engineering degree

• 0-1 years of related work experience providing support to end users, working in an IT support role or working in the MIS environment

• A knowledge of Microsoft operating systems and applications as well as knowledge of personal computer technology, including a variety of computer models, printers and peripherals

• Familiarity with the MIS environment and knowledge of the assigned area

• Good customer service skills

• Ability to identify, analyze and resolve common technical issues, questions and problems with the standard Parsons hardware and software configurations.

• Written and oral communication skills appropriate for IT helpdesk role

• Must be a UAE National.

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.