In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with exceptional people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Parsons has emerged as a leader in the development of cutting-edge solutions for the Department of Defense and Intelligence Community. Our tremendous success can be attributed to our people and our priorities. We hire the best; we make them a priority and we never lose focus on the mission. It’s why we’re here. We have built this cultural legacy by working closely with analysts and operators to understand their needs and deliver meaningful value through innovative, cost effective and intuitive software solutions.

Our Space Operations Directorate is passionate about making America the undisputed leader in Space because we understand that ensuring our nation’s security for future generations depends on it. Parsons creates game changing space solutions by teaming highly respected subject matter experts with brilliant technologists. Are you an experienced IT Ops Engineer looking for an opportunity to grow your skillset? Do you want to be part of a team that is helping the government solve major national security challenges in the space domain? We need your help.

We are supporting a game-changing software development approach in support of the United States Air Force (USAF) and the larger Space Community through the development and support for robust DevSecOps pipelines and containerized deployments to help deliver new capabilities. Our team is looking for an IT Ops Engineer who can work in a dynamic, fast-paced environment. In this position, you will be a member of a highly collaborative, multi-contractor support team. We’re looking for team players who are willing to embrace pair programming and possess strong communication skills.

You will be supporting the development and deployment of space mission capabilities and applications for a wide range of government customers. Flexibility to work across multiple technical disciplines is essential.  

This position is in the Parsons Colorado Springs office, with hybrid possibility. Remote work is not available.

Required Skills:

• Bachelor’s degree in a technical discipline with at least 2 years of technical experience; relevant experience may be accepted in place of a degree
• Provides Tier 1 Service Desk problem identification, diagnosis, and resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of status to management and customers
• Knowledge of Atlassian Suite (Jira, Jira Service Management, Confluence) including front-end and administrative functions
• Proficiency with ticketing systems for tracking and managing user support requests
• Provides technical support and guidance to all users. Creates and tracks incident tickets to resolution
• Escalates and routes incident tickets to the proper groups to resolve issues
• Track metrics for incident tickets and watch for trends
• Ability to support and troubleshoot issues on common Operating Systems (e.g., MacOS, Windows, Linux)
• Experience with access management and client account technical support (Windows Active Directory, DNS, Keycloak, Appgate)
• Knowledge of collaboration tools and administration (e.g., Mattermost, Slack)
• Experience with one or more scripting languages (e.g., Python, PowerShell, ScriptRunner, Go)
• Experience working in an Agile software development environment using the Scrum methodology
• Strong interpersonal and customer service skills with a desire and ability to work in a highly collaborative environment
• Must be comfortable working in a fast-paced, flexible environment and possess a willingness to take the initiative to learn new tools and concepts quickly
• Possess a DoD 8140.03/8570.01 Information Assurance Technical II certification or able to obtain within 6 months of hire
• Strong communication skills in both spoken and written English
• Must be a US Citizen due to DoD contract

Desired Skills:

• Experience with Platform One or other DoD Software Factories
• Fundamental knowledge of Networking technologies, Ports, Protocols, and services
• Experience with Amazon Web Services (AWS) to include services such as VPC, EC2, IAM, S3, Lambda, CloudWatch
• Experience with Reporting Applications for Atlassian Products (eazyBI, PowerBI)
• Experience with APIs (REST, XML-RPC)
• Ability to obtain a security clearance

Minimum Clearance Required to Start:

Not Applicable/None

This position is part of our Federal Solutions team.

Our Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.

Salary Range: 

$70,500.00 - $123,400.00

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!