In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons.  Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Parsons is looking for an amazingly talented IT Engineer to join our team!

In this role you will work alongside the Project Manager on various IT projects that enhance the fabric of our community, under direct supervision you will provide remote technical support to end users of Parsons software, personal computers, workstations and related hardware.  Assignments involve standard issues, questions and problems that can be resolved by applying established techniques and procedures. Works with peers on other IS teams to perform SME duties.  

What You'll Be Doing:

• Provides analytical and IT technical support remotely to end users of Parsons personal computers, workstations and related software and hardware.
• Answers end user IT questions and troubleshoots standard IT issues, questions, problems and failures with Parsons hardware, software, peripherals or workstations, remotely via telephone, email or Instant Messenger.
• Recognizes, categorizes and isolates end user questions, issues and problems; either resolves the situation or refers it to more senior Service Desk staff or to other Parsons IT groups.
• Researches and develops solutions for standard software and hardware questions, issues, problems and failures.
• Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations.
• Follows Parsons Policies, procedures and standards in responding to end user requests and providing end user support.
• Documents and reports all service requests and their outcome, following standard Parsons procedures and practices.
• Provides Service Desk on call support for nonbusiness hours (Weekends and Holidays).
• Performs other responsibilities associated with this position that may be appropriate.  

What Required Skills You'll Bring:

• Diploma in Information Technology / Computer Science or any related field and 2+ years of related work experience providing support to end users (or an equivalent combination of work experience and education)
• At least one Microsoft or Cisco Certification is preferred
• A basic knowledge of Microsoft operating systems and applications as well as knowledge of personal computer technology and hardware.   
• Familiarity of the MIS environment.
• Good customer service skills.
• Ability for identifying, analyzing and resolving common technical issues, questions and problems with the personal computers, workstations, software and associated hardware.
• Written and oral communication skills appropriate for the position, including the ability to speak well in basic professional situations (may include communication via telephone or in person). 

What Desired Skills You'll Bring:

• Ability to write basic documents (may include email or memos).
• Typically communicates with a limited group of individuals (employees and some managers) throughout the organization and may occasionally communicate with those outside of the organization (i.e. clients, vendors).

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.