In a world of possibilities, pursue one with endless opportunities. Imagine Next!

 

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.

 

Job Description:

We're now hiring Traffic Incident Management Specialists to be part of a strong local team that works on innovative, practical solutions that enhance the safety of motorists in Georgia.

In this role and under the direction of the Project Manager you will:

• Lead Incident Management Operations

• Serve as a key field lead during major traffic incidents, special events, and high-impact work zones.
• Apply proven TIM strategies and quick clearance techniques to restore normal traffic flow as safely and quickly as possible.
• Coordinate closely with Traffic Management Center (TMC) staff and field responders for incident detection, verification, response, and clearance.
• Support real-time operational decisions for lane closures, detours, DMS messaging, and other traffic management strategies.
• Lead after-action reviews to capture lessons learned and implement continuous improvements.

• Own Field Project Delivery

• Manage end-to-end delivery of field-based TIM projects, from planning through execution and closeout.
• Develop and manage project scope, schedule, budget, and risk for corridor improvements, new TIM deployments, and pilot initiatives.
• Coordinate field crews, contractors, and multidisciplinary teams to safely deliver work on time and within budget.
• Conduct site visits and field assessments for incident management infrastructure, including ITS devices, CCTV, DMS, and detection systems.

• Build Strong Partnerships & Lead Training

• Act as a primary liaison among transportation agencies, law enforcement, fire/EMS, towing/recovery, and local partners.
• Facilitate TIM team meetings, working groups, and multi-agency coordination sessions.
• Develop and deliver practical, scenario-based TIM training, tabletop exercises, and field drills.
• Help shape regional TIM programs, policies, standard operating guidelines, and interagency agreements.

• Drive Performance Through Data

• Collect and analyze incident and operations data, including response and clearance times and secondary crash trends.
• Identify patterns and opportunities to improve safety, reliability, and responder efficiency.
• Prepare reports, dashboards, and presentations that clearly communicate performance to both technical and non-technical audiences.

• Promote Safety, Quality, and Compliance

• Ensure all field operations reflect best practices in work zone safety and follow MUTCD and agency standards.
• Champion responder safety, proper scene setup, and effective traffic control in the field.
• Proactively identify and mitigate safety and operational risks.
• Support quality assurance/quality control for TIM-related field work.
• Track progress and prepare clear, concise project updates for leadership and client agencies.

Required Qualifications and Experience:

• 4-year degree in Criminal Justice, Transportation, emergency Management, Public Safety, or Business (or equivalent) OR 10+ years related work experience is required

• 5+ years proven field operations experience in traffic incident management

• 3 years in a leadership role at a field site

• Experience in Emergency Response including Public Safety, Safety Service Patrol, or Wrecker Fleet Operation and Management

• Proven ability to perform in a lead capacity

• Excellent written and oral communications skills

• Familiarity of industry practices and regulations are required

• Strong communication skills certification/training in developing and providing training to traffic incident responders

• Experience giving professional, formal presentations using PowerPoint or equivalent software

• Experience working in a Windows-based environment; skills using Outlook, Word and Excel

Preferred Qualifications and Experience:
 

• Towing and first responder (police, fire, safety service patrol, etc.) experience is highly preferred.

• Enrollment in PM certification program is preferred, but not required

• FHWA Traffic Incident Management Responder Training (Train-the-Trainer is a plus).
• Experience in or alongside a Traffic Management Center or Regional Operations Center.
• Familiarity with ITS, ATMS/ATIS platforms, CAD integration, AVL, and incident management tools.
• Experience using data analysis and visualization tools for performance monitoring and reporting.
• Prior leadership of multi-agency TIM teams or regional TIM programs.

Security Clearance Requirement:

None

This position is part of our Critical Infrastructure team.

For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see what's next!

Salary Range: $49.76 - $87.07

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.