IT Endpoint Analyst

We harness the power of innovation so that you can change the world and help our customers solve their most complex challenges

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Remote Type Globe Icon
Office
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United States of America
US - CO, Denver
Req ID Icon
R156778
Category:
Information Technology
In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons.  Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Parsons is looking for an amazingly talented IT Endpoint Analyst to join our team! In this role you will be responsible for providing technical support for the installation, repair, and maintenance of personal computers, workstations and related software and hardware used by Parsons employees, contractors, or clients.

What You'll Be Doing:

  • Provide in-person analytical and technical support for the installation, repair, preventive maintenance, troubleshooting, upgrades, modifications and enhancements to individual workstations, laptops and related hardware / software.

  • Will provide similar support for Apple devices, including Mac desktops, laptops, and smartphones with future support of Linux based computers.

  • Troubleshoot software and hardware questions, issues, problems and failures with workstations, laptops, related hardware / software; this may include more complex and challenging matters that require research and initiative to resolve. Activities include recognition, research, isolation, resolution, and follow-up actions.

  • Screen and diagnoses internal inquiries and work requests for maintenance of computers. Identifies incidents, issues, questions and problems that are beyond the scope of the work group and refer those to higher-level End User Support staff members or to other IS groups.

  • May recommend changes to existing procedures. Works with end users as necessary to assure they know and follow new and existing procedures.

  • Assures that all activities are documented and reported according to Parsons and IS standards.

  • Regularly follows up with end users to ensure that questions, issues and problems have been resolved    to the user’s satisfaction.

  • Maintain knowledge of current trends in the development of end user hardware and software.

  • May work with third-party vendors and contractors in handling routine installation, maintenance and use of their products and services.

  • Assists with project mobilization activities; may work with projects having to do with IT infrastructure hardware, as directed.

  • Assists with office moves, consolidations, and closures.

  • Onsite support will be provided in home office (5450 Tech Center Drive, Suite 120 Colorado Springs, CO 80919) as well as remote regional support with minor business travel, as needed.

What Required Skills You'll Bring:

  • 4-year degree in Computer Science (or related curriculum) and at least 2-4 years of relevant IT work experience.

  • Support of various Endpoint devices in a geographically diverse environment.

  • Individuals with a 2-year degree and an additional 3 years of relevant experience will be considered.

  • Candidates without a degree will be required to have an additional 3 years of relevant experience for consideration.

  • COMPTIA Fundamentals or A+ certification (either or both preferred)

  • Microsoft certification and or ITIL Foundation if applicable

  • Working knowledge of the Apple operating system and applications.

  • Ability to identify, analyze and resolve technical issues, questions and problems with hardware and software configurations.

  • Written and oral communication skills

  • Ability to write moderately complex documents
     


 

Minimum Clearance Required to Start:

Not Applicable/None

This position is part of our Corporate team.

We’re driving the future of the national security and critical infrastructure markets. Our employees work in a close-knit team environment to find new, innovative ways to deliver smart solutions that are used and valued by customers around the world. By combining unique technologies with deep domain expertise across cybersecurity, missile defense, space, connected infrastructure, transportation, smart cities, and more, we're providing tomorrow's solutions today.

Salary Range: 

$29.42 - $51.49

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled.

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

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OUR MISSION

We’re committed to delivering innovative infrastructure, defense and security solutions to enable a sustainable, safer, smarter and more connected world.

ABOUT US

Founded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrow’s solutions today. Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge, our agile, innovative, and disruptive approach enables us to deliver solutions at the speed of relevance.

Our people are our greatest asset. We strive to be an employer of choice that engages employees in the community and creates rewarding career paths to cultivate a resilient workforce that is ready for the future.

PARSONS IN CANADA

Parsons has contributed to major infrastructure projects in Canada since the 1940’s, helping to design and build many well-known landscapes across the country, including the Regina Bypass, Turcot Exchange, Kicking Horse Canyon, Olivier-Charbonneau Bridge, and the Edmonton Light Rail Transit. Our markets are diverse, including Bridge, Tunnel, Road and Highway, Aviation, Rail and Transit, Smart Vehicle Solutions, Smart Mobility, Integrated Delivery, Environmental Remediation, Mining and Reclamation, and Water/Wastewater, as well as serving numerous industrial clients. The Parsons’ signature stands out and our achievements have been recognized via numerous awards for innovation and quality, particularly in long-span bridges, complex brigles, and major road networks expansions. Our teams work across Canada in many provinces, including Alberta, Ontario, Manitoba, British Columbia, Quebec, Saskatchewan, Northern Territories and the Yukon.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.

2021 Forbes The Best Employers for Diversity Badge

For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.

2023 Military Friendly Top 10 Employer Badge
Diversity, Equity, Inclusion & Belonging Badge
2023 World's Most Ethical Companies Ethisphere Badge
2023 Readers' Choice Top 50 Employer for STEM Workforce Diversity
2023Woman Engineer Magazine Top 50 Employer Badge
2023 Los Angeles Business Journal DEI Company of The Year Badge
2023 Equality 100 Leader in LGBTQ+ Workplace Inclusion Badge
2023 Vets Indexes 4 Star Employer Badge
2023 Military Times Best Employer for Vets Badge
Proudly Supporting ESGR Badge
2023 Minority Engineer Magazine  Reader's Choice Top 50 Employer Badge
2022 U.S. Department of Labor Gold Award Badge
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4 Continents

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75+ Years

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17,000+ Employees

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80+ Languages

COMPETITIVE BENEFIT OFFERINGS

Financial Wellness

We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.

Work Life Harmony

Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.

Career Development

We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.

Veteran Support

We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.

Mind & Body

At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.

Health

Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.

Want to learn more about the benefits eligible for the Parsons’ location you are interested in? Connect with one of our recruiters for further detail.

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Parsons has a long-standing reputation as an industry leader in domestic and international engineering and construction projects. The company also has a solid history supporting federal government work.”

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Chris
Sr. Corporate Recruiter

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SIMILAR OPPORTUNITIES

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