In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons.  Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Parsons is looking for an amazingly talented Cloud Subject Matter Expert Trainer to join our team!

We are currently seeking an experienced Cloud Subject Matter Expert (SME) specializing in multi-tenant platform training and support. This role is crucial for onboarding new tenants and providing continuous support to ensure efficient and secure use of a customer owned multi-tenant cloud environment. The ideal candidate will have a proven track record of developing and delivering comprehensive training programs while offering expert-level support to optimize platform usage. This position requires a deep understanding of cloud technologies and a commitment to enhancing, operational effectiveness, and enabling success for tenants cloud journey.

What You'll Be Doing:

• Onboarding Training: Design and deliver comprehensive onboarding training programs for new tenants, ensuring they are proficient in the use of our multi-tenant cloud platform.
• Curriculum Development: Develop, update, and maintain training materials, including manuals, guides, learning modules, and other resources tailored to the multi-tenant environment.
• Technical Expertise: Serve as the go-to expert on the multi-tenant platform, providing support and guidance to team members on best practices, troubleshooting, and optimizing platform use.
• Support: Provide ongoing support for tenants using the multi-tenant platform, addressing technical issues, and ensuring smooth operation and user satisfaction.
• Collaboration: Work closely with development teams to understand system updates, new features, and changes to the multi-tenant platform, and incorporate these into training and support programs.
• Continuous Improvement: Gather feedback from tenants and users, continuously improving the training content, support processes, and delivery methods to enhance the learning experience and platform usage.
• Documentation: Create and maintain detailed documentation of the onboarding process, training materials, and support procedures.
• Mentorship: Provide ongoing mentorship and support to tenants as they transition into their roles, ensuring they are comfortable and proficient in using the multi-tenant platform.
• Metrics and Reporting: Track and report on the effectiveness of training and support programs, using metrics and feedback to drive improvements.

Key Relationships:

• Infrastructure Team: Collaborate to understand platform updates and technical requirements.
• Development Team: Work together to incorporate new features and changes into training and support.
• Program Management: Report on training effectiveness and support metrics.

What Required Skills You'll Bring:

• Active Top Secret Clearance with SCI eligibility
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in cloud computing.
• Technical Skills: In-depth knowledge of cloud platforms (AWS, Azure), multi-tenant architecture, and related technologies.
• Training and Support Skills: Proven experience in developing and delivering technical training programs, as well as providing ongoing technical support.
• Communication: Excellent presentation and communication skills, capable of explaining complex concepts in an understandable manner.
• Problem-Solving: Strong problem-solving abilities and attention to detail.
• Collaboration: Ability to work effectively with cross-functional teams and manage multiple projects simultaneously.
• Adaptability: Ability to quickly learn and incorporate new technologies and updates into training and support processes.
• At least one cloud service provider practitioner certification. 

What Desired Skills You'll Bring:

• Relevant certifications such as AWS Certified Solutions Architect Associate or equivalent.
• Previous experience in a similar role within a large-scale, multi-tenant cloud environment.

This position offers an exceptional opportunity to facilitate efficient tenant operations within highly regulated frameworks. If you are committed to advancing secure cloud architecture practices that provide critical operational efficiencies through integrated infrastructure management measures, we invite you to apply

Minimum Clearance Required to Start:

Top Secret

This position is part of our Federal Solutions team.

Our Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our diverse, intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.

Salary Range: 

$61,200.00 - $269,800.00

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!