Senior Manager Program Support Services

We harness the power of innovation so that you can change the world and help our customers solve their most complex challenges

Apply Now
Remote Type Globe Icon
Location Pin Icon
Saudi Arabia
SA - Riyadh, Qiddiya
Req ID Icon
Project/Program Management/Management

Job Description:

Project Description:

This is an exciting opportunity to work at the forefront of one of the most transformative projects in Saudi Arabia's history. A visionary giga-project that aims to create a world-class entertainment, sports, and cultural destination, offering unparalleled experiences to visitors from around the globe.

Our project aims to deliver a world-class entertainment and tourism destination, showcasing thrilling attractions, diverse entertainment offerings, and captivating cultural experiences.


  • Accountable for ensuring that the Mobility, Concierge, and Accommodation services are delivered to the agreed standard across the program with support and input from the project Delivery Teams as required.

  • Create a centralized approach to onboarding and offboarding employees through the coordination of flights, transfers, ground transportation and mobility related activities.

  • Set the processes to provide a cohesive ‘project experience’ bringing with it efficiencies of scale and also the opportunity for program-level commercial agreements with travel and service companies where possible.

  • Develop a centralized suite of services and initial service level standards to ensure that employees and their dependents receive a high level of support and begin a successful settling in period at the employment location.

  • Create a centralized approach to the procurement, allocation, management and maintenance of employee accommodation to an established standard across the program.

  • Work in partnership with the Delivery Teams Government Relations to understand and plan program-level visa requirements and ensure that applications can be managed in the most efficient manner possible.

  • Work with client and project teams to coordinate support in obtaining block visas where possible and manage the program-level risk assessment in relation to Nitaqat quotas.

  • Regularly measure employee feedback on their experiences and develop a model for continuous improvement.

  • Explore innovations that create efficiencies in process, communications and enhance overall user experience in support of project support services, mindful of cost vs value to program and employee.

  • Manage and develop a small team of professionals providing services across the function.

  • Performs other responsibilities, such as participating in corporate working groups, associated with this position as may be appropriate.


Bachelor's degree from a recognized university and 15+ years of related work experience, in human resources, employee mobility, onboarding and recruitment.  

Proven experience working in a fast-paced administrative environment that involved working with internal and external stakeholders and business leaders with a developed understanding of HR and recruitment processes. 

Strong attention to detail and professional written and verbal communication skills. Demonstrated ability to use leading HR systems. Strong understanding of labor laws and regulations. Experience engaging with service providers and negotiating contracts. Experience in establishing and operating an onboarding function for a large organization with a customer service mindset.  Local experience in Riyadh, Saudi Arabia is preferred.


Ability to drive excellence in field of expertise, focusing on safety, quality and improvement of processes, mentoring, excellent written and oral communications skills, and a thorough knowledge of industry practices and regulations are required.  Be able to take initiative, lead tasks and be able to operate with autonomy. Must also demonstrate the ability to effectively execute and manage complex tasks.  Must possess a thorough knowledge of current technology and the capabilities and efficiencies of specific software.  Must be capable of conducting focused briefings to all levels of management.  This includes effective problem solving and exercising excellent judgment.  Ability to network across departments, key external stakeholders and organizations and be able to influence and partner. Must be able to embrace differences and consider a wide range of perspectives. Excellent organizational skills.

This description has been designed to indicate the general nature and level of work performed by employees within this position.  The actual duties, responsibilities, and qualifications may vary based on assignment and are not limited to those listed.

What we offer:

We are committed to providing our employees with exceptional long-term career opportunities that go beyond mere job roles. We believe in cultivating a culture of growth, empowerment, and innovation, where individuals have the freedom to explore their passions and unlock their full potential. As a member of our team, you will not only be a part of an organization at the forefront of its industry. You will have the opportunity to contribute to transformative projects, collaborate with diverse and talented professionals, and make a meaningful impact on the communities we serve. Join us on this exciting journey as we work together to create a lasting legacy for Saudi Arabia, while fostering personal and professional growth for our valued employees.

Minimum Clearance Required to Start:

Not Applicable/None

Parsons is an equal opportunity employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran.

Share This Job


We’re committed to delivering innovative infrastructure, defense and security solutions to enable a sustainable, safer, smarter and more connected world.


Founded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrow’s solutions today. Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge, our agile, innovative, and disruptive approach enables us to deliver solutions at the speed of relevance.

Our people are our greatest asset. We strive to be an employer of choice that engages employees in the community and creates rewarding career paths to cultivate a resilient workforce that is ready for the future.


Parsons has contributed to major infrastructure projects in Canada since the 1940’s, helping to design and build many well-known landscapes across the country, including the Regina Bypass, Turcot Exchange, Kicking Horse Canyon, Olivier-Charbonneau Bridge, and the Edmonton Light Rail Transit. Our markets are diverse, including Bridge, Tunnel, Road and Highway, Aviation, Rail and Transit, Smart Vehicle Solutions, Smart Mobility, Integrated Delivery, Environmental Remediation, Mining and Reclamation, and Water/Wastewater, as well as serving numerous industrial clients. The Parsons’ signature stands out and our achievements have been recognized via numerous awards for innovation and quality, particularly in long-span bridges, complex brigles, and major road networks expansions. Our teams work across Canada in many provinces, including Alberta, Ontario, Manitoba, British Columbia, Quebec, Saskatchewan, Northern Territories and the Yukon.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.

2021 Forbes The Best Employers for Diversity Badge

For more about Parsons, visit and follow us on Facebook, Twitter, LinkedIn, and YouTube.

2023 Military Friendly Top 10 Employer Badge
Diversity, Equity, Inclusion & Belonging Badge
2023 World's Most Ethical Companies Ethisphere Badge
2023 Readers' Choice Top 50 Employer for STEM Workforce Diversity
2023Woman Engineer Magazine Top 50 Employer Badge
2023 Los Angeles Business Journal DEI Company of The Year Badge
2023 Equality 100 Leader in LGBTQ+ Workplace Inclusion Badge
2023 Vets Indexes 4 Star Employer Badge
2023 Military Times Best Employer for Vets Badge
Proudly Supporting ESGR Badge
2023 Minority Engineer Magazine  Reader's Choice Top 50 Employer Badge
2022 U.S. Department of Labor Gold Award Badge
Gradient globe icon

4 Continents

Gradient calendar circle icon

75+ Years

Gradient globe icon

17,000+ Employees

Gradient globe in text box icon

80+ Languages


Financial Wellness

We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.

Work Life Harmony

Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.

Career Development

We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.

Veteran Support

We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.

Mind & Body

At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.


Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.

Want to learn more about the benefits eligible for the Parsons’ location you are interested in? Connect with one of our recruiters for further detail.

White large quotation marks

Parsons has a long-standing reputation as an industry leader in domestic and international engineering and construction projects. The company also has a solid history supporting federal government work.”

Profile image of employee Chris with his dog

Sr. Corporate Recruiter


White video play button graphic


Group photo of 5 men in front of building dressed in bright construction vests and hard hats

Follow Us To Stay Updated

Be the first to receive updates about Parsons news, events, and innovations.

Subscribe Today!