Operations Supervisor (UAE National Only)

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United Arab Emirates
AE - Dubai
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Information Technology

Job Description:

Operations Supervisor - ITS (UAE National)

Dubai, UAE

Parsons is looking for an amazingly talented ITS Operations Supervisor to join our team! In this role, you will get to supervise, monitor, and operate Traffic Management Center (TMC) Systems and related activities to ensure smooth traffic flow within the road network of the Emirate of Dubai contributing towards RTA’s vision of DITSC becoming a “Top 5 TMC in the world”.

What You'll be Doing:

  • Supervise the day-to-day operations of Dubai Intelligent Traffic Systems Center (DITSC) Traffic Management Center (TMC).

  • Oversee Operator tasks execution to ensure proper information is being disseminated to motorists through iTraffic (Dynamic Message Signs).

  • Supervision of TMC operators and ensuring that all critical faults are reported to the concerned teams in a timely fashion and in line with signed SLA.

  • Lead the client's Operators during emergencies, major incidents, and critical failures in close coordination with the Chief Supervisor.

  • Continuously coordinate with other centers as required including EC3, Dubai Police, TIM Teams, Maintenance Personnel, Tram Operators and escalate as per the approved communication protocols of the DITSC.

  • Ensure proactive road network monitoring via available CCTV and traffic detection tools in the DITSC.

  • Support the client operation team during major special events such as National Day, GITEX, and New Year’s Eve.

  • Liaise with DITSC internal and external stakeholders as needed to ensure smooth traffic operations and accurate/prompt faults reporting is maintained.

  • Preparation of regular reports such as Shift Reports and Daily Operations Reports.

  • Respond to incidents, faults, and events in compliance with DITSC approved processes, procedures, and policies.

  • Observe major road diversions and implement approved response plans in close coordination with ITS401 Traffic Operations Engineers, Chief Supervisors, and the client's team.

  • Full awareness and understanding of present Standard Operating Procedures (SOP) and ensuring compliance of TMC Operators with approved SOPs.

What Required Skills You'll Bring:

  • Bachelor degree or diploma in any major 

  • Minimum 1 year of experience in relevant field

  • Able to effectively comprehend, communicate effectively and in writing in the English language

  • Have experience in using Microsoft Windows-based software applications and word processors

  • Only UAE Nationals will be considered for this role

Minimum Clearance Required to Start:

Not Applicable/None

Parsons is an equal opportunity employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran.

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We’re committed to delivering innovative infrastructure, defense and security solutions to enable a sustainable, safer, smarter and more connected world.


Founded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrow’s solutions today. Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge, our agile, innovative, and disruptive approach enables us to deliver solutions at the speed of relevance.

Our people are our greatest asset. We strive to be an employer of choice that engages employees in the community and creates rewarding career paths to cultivate a resilient workforce that is ready for the future.


Parsons has contributed to major infrastructure projects in Canada since the 1940’s, helping to design and build many well-known landscapes across the country, including the Regina Bypass, Turcot Exchange, Kicking Horse Canyon, Olivier-Charbonneau Bridge, and the Edmonton Light Rail Transit. Our markets are diverse, including Bridge, Tunnel, Road and Highway, Aviation, Rail and Transit, Smart Vehicle Solutions, Smart Mobility, Integrated Delivery, Environmental Remediation, Mining and Reclamation, and Water/Wastewater, as well as serving numerous industrial clients. The Parsons’ signature stands out and our achievements have been recognized via numerous awards for innovation and quality, particularly in long-span bridges, complex brigles, and major road networks expansions. Our teams work across Canada in many provinces, including Alberta, Ontario, Manitoba, British Columbia, Quebec, Saskatchewan, Northern Territories and the Yukon.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.

2021 Forbes The Best Employers for Diversity Badge

For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.

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2023 Equality 100 Leader in LGBTQ+ Workplace Inclusion Badge
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2023 Minority Engineer Magazine  Reader's Choice Top 50 Employer Badge
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4 Continents

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75+ Years

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17,000+ Employees

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80+ Languages


Financial Wellness

We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.

Work Life Harmony

Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.

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We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.

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We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.

Mind & Body

At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.


Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.

Want to learn more about the benefits eligible for the Parsons’ location you are interested in? Connect with one of our recruiters for further detail.

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Parsons has a long-standing reputation as an industry leader in domestic and international engineering and construction projects. The company also has a solid history supporting federal government work.”

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