NOC Manager

We harness the power of innovation so that you can change the world and help our customers solve their most complex challenges

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Remote Type Globe Icon
Office
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United States of America
US - VA, Herndon
US - MD, Aberdeen
Req ID Icon
R154645
Category:
Information Technology
In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons.  Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Parsons is looking for an amazingly talented NOC Manager to join our team! This position offers the opportunity for an energetic and motivated candidate to join a dynamic and growing team that solves our customer’s unique mission needs.

What You'll Be Doing:

  • The Manager, Cyber NOC will manage the 24/7 Parsons’ Network Operations Center, leading and directing teams for Cyber & Network Surveillance, Incident Management, and Fault Isolation.
  • The successful candidate will oversee end-to-end monitoring and troubleshooting of the Cyber, cloud, and mobile solutions platform, quickly analyzing service and system issues to determine and implement corrective actions
  • This position will escalate complex issues to Advanced Operations and engineering resources, determine root causes for failures, and develop corrective actions, ranging from configuration changes to new operational procedures
  • Additionally, the role will contribute to ongoing process improvements using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware/software efficiencies, and increase service uptime, ensuring an excellent customer experience
  • Hire and manage a team of NS, IM, and Cyber/IT Engineers and SMEs
  • Develop and maintain training programs for skill development
  • Engage and escalate issues with Advanced Ops, Engineering, and vendors for critical support
  • Drive automation to reduce MTTR, optimize resources, and improve processes
  • Analyze KPIs and implement changes for optimal network performance
  • Ensure network meets assurance KPIs and SLA, and manage outages and emergencies

What Required Skills You'll Bring:

  • Must have a current Top Secret security clearance with SCI eligibility; CI poly preferred but not required
  • Bachelor/Master's degree or equivalent
  • Minimum 10 years of cyber operations/Information technology experience
  • Experience managing Cyber NOC shift environments and troubleshooting
  • Organizational skills to manage dynamic schedules and team workloads efficiently
  • Good understanding of Cyber, cloud, mobile solutions functional components and ability to troubleshoot technology issues
  • Strong interpersonal skills, ability to work under pressure, and proactive approach to problem-solving
  • Selected candidates will be certified through BlackHorse Solution’s Commercial Signature Reduction (CSR) and Cyber Advanced Support Operations (CASO) training.

    Minimum Clearance Required to Start:

    Top Secret

    This position is part of our Federal Solutions team.

    Our Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our diverse, intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.

    Salary Range: 

    $117,000.00 - $210,600.00

    We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

    Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.

    We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

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    OUR MISSION

    We’re committed to delivering innovative infrastructure, defense and security solutions to enable a sustainable, safer, smarter and more connected world.

    ABOUT US

    Founded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrow’s solutions today. Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge, our agile, innovative, and disruptive approach enables us to deliver solutions at the speed of relevance.

    Our people are our greatest asset. We strive to be an employer of choice that engages employees in the community and creates rewarding career paths to cultivate a resilient workforce that is ready for the future.

    PARSONS IN CANADA

    Parsons has contributed to major infrastructure projects in Canada since the 1940’s, helping to design and build many well-known landscapes across the country, including the Regina Bypass, Turcot Exchange, Kicking Horse Canyon, Olivier-Charbonneau Bridge, and the Edmonton Light Rail Transit. Our markets are diverse, including Bridge, Tunnel, Road and Highway, Aviation, Rail and Transit, Smart Vehicle Solutions, Smart Mobility, Integrated Delivery, Environmental Remediation, Mining and Reclamation, and Water/Wastewater, as well as serving numerous industrial clients. The Parsons’ signature stands out and our achievements have been recognized via numerous awards for innovation and quality, particularly in long-span bridges, complex brigles, and major road networks expansions. Our teams work across Canada in many provinces, including Alberta, Ontario, Manitoba, British Columbia, Quebec, Saskatchewan, Northern Territories and the Yukon.

    Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.

    2021 Forbes The Best Employers for Diversity Badge

    For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.

    2023 Military Friendly Top 10 Employer Badge
    Diversity, Equity, Inclusion & Belonging Badge
    2023 World's Most Ethical Companies Ethisphere Badge
    2023 Readers' Choice Top 50 Employer for STEM Workforce Diversity
    2023Woman Engineer Magazine Top 50 Employer Badge
    2023 Los Angeles Business Journal DEI Company of The Year Badge
    2023 Equality 100 Leader in LGBTQ+ Workplace Inclusion Badge
    2023 Vets Indexes 4 Star Employer Badge
    2023 Military Times Best Employer for Vets Badge
    Proudly Supporting ESGR Badge
    2023 Minority Engineer Magazine  Reader's Choice Top 50 Employer Badge
    2022 U.S. Department of Labor Gold Award Badge
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    4 Continents

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    75+ Years

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    17,000+ Employees

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    80+ Languages

    COMPETITIVE BENEFIT OFFERINGS

    Financial Wellness

    We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.

    Work Life Harmony

    Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.

    Career Development

    We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.

    Veteran Support

    We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.

    Mind & Body

    At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.

    Health

    Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.

    Want to learn more about the benefits eligible for the Parsons’ location you are interested in? Connect with one of our recruiters for further detail.

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    Parsons has a long-standing reputation as an industry leader in domestic and international engineering and construction projects. The company also has a solid history supporting federal government work.”

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    Chris
    Sr. Corporate Recruiter

    MEET STU,
    OUR CHIEF INFORMATION
    OFFICER

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    SIMILAR OPPORTUNITIES

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