What You'll Be Doing:

• Install, configure, troubleshoot, repair, and test a variety of technology equipment in a multi-vendor environment to include but not limited to computer workstations, emails, and teleconferencing equipment in accordance with the Parsons policies and procedures.

• Resolve issues quickly and maintain a high level of end-user confidence.

• Perform software and hardware upgrades & repairs to existing equipment using current processes and provide recommendations for improvements.

• Train users in accordance with the existing Knowledge Base Articles (KBA) on the proper use of hardware, software, and mobile devices.

• Monitor Backups and take appropriate corrective action whenever necessary.

• Monitor end user asset performance and take appropriate proactive corrective action whenever necessary.

• Identifies potential problems and understands when problems exist without being prompted.

• Works individually, actively participates on integrated teams.

• Responsible for investigating various computer hardware and software issues independently and with the assistance of peers, vendors, and manufacturer support.

• Analyzes root causes and resolves issues.

• Ability to work after hours or weekends on an as needed basis to provide support which includes the ability to be on-call for emergency support.

What Required Skills You'll Bring:

• US Citizenship is required

• Associate Degree with 3+ years of experience.

• Additional years of relevant experience will be considered in lieu of a degree.

• 4+ years of experience working with PC Hardware and Software

• Proficient in current Microsoft technologies including software, operating systems, group policy, etc.

• Must be customer oriented with the ability to Solve customer problems in a timely manner and informing the customer of problem resolution in a clear manner

• Experience installing, configuring, and troubleshooting hardware, software, and peripherals.

• Experience working in a team-oriented, collaborative environment

• Hands-on experience in troubleshooting Microsoft Office Suite 2016 (Outlook, Visio, Project, etc.) and Microsoft Windows (7, 8.1, 10) with the end users

• Demonstrated ability to work independently to perform responsibilities effectively and efficiently

• Demonstrate strong analytical and problem-solving skills

• Ability to communicate technical concepts to technical and non-technical audiences.

• Aptitude and enthusiasm for learning and teaching new technologies

• Ability to establish and maintain productive working relationships with all levels of staff and the customer

• Collaborative, works as part of a team to successfully achieve common goals

• Empathetic and Passionate about helping others

• Actively Listens and can quickly distill provided information and insights

• Conscientious, organized, and dependable; always meets deadlines and commitments

• A passion for quality and excellence

What Desired Skills You'll Bring:

• Experience with Mac products

• Initiative-Driven, pursuing goals beyond what is required or expected

• Experience working in agile environment utilizing JIRA

• Technical Certifications in any one of: MCP, Dell/EMC, CompTIA A+, Network+, Server+