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Apply NowJob Description:
Parsons is looking for an amazingly talented Sr. IT Support Technician to join our team! In this role you will provide technical support to internal and external customers.
What You'll Be Doing:
Install, configure, troubleshoot, repair, and test a variety of technology equipment in a multi-vendor environment to include but not limited to computer workstations, emails, and teleconferencing equipment in accordance with the Parsons policies and procedures.
Resolve issues quickly and maintain a high level of end-user confidence.
Perform software and hardware upgrades & repairs to existing equipment using current processes and provide recommendations for improvements.
Train users in accordance with the existing Knowledge Base Articles (KBA) on the proper use of hardware, software, and mobile devices.
Monitor Backups and take appropriate corrective action whenever necessary.
Monitor end user asset performance and take appropriate proactive corrective action whenever necessary.
Identifies potential problems and understands when problems exist without being prompted.
Works individually, actively participates on integrated teams.
Responsible for investigating various computer hardware and software issues independently and with the assistance of peers, vendors, and manufacturer support.
Analyzes root causes and resolves issues.
Ability to work after hours or weekends on an as needed basis to provide support which includes the ability to be on-call for emergency support.
What Required Skills You'll Bring:
US Citizenship is required
Associate Degree with 3+ years of experience.
Additional years of relevant experience will be considered in lieu of a degree.
4+ years of experience working with PC Hardware and Software
Proficient in current Microsoft technologies including software, operating systems, group policy, etc.
Must be customer oriented with the ability to Solve customer problems in a timely manner and informing the customer of problem resolution in a clear manner
Experience installing, configuring, and troubleshooting hardware, software, and peripherals.
Experience working in a team-oriented, collaborative environment
Hands-on experience in troubleshooting Microsoft Office Suite 2016 (Outlook, Visio, Project, etc.) and Microsoft Windows (7, 8.1, 10) with the end users
Demonstrated ability to work independently to perform responsibilities effectively and efficiently
Demonstrate strong analytical and problem-solving skills
Ability to communicate technical concepts to technical and non-technical audiences.
Aptitude and enthusiasm for learning and teaching new technologies
Ability to establish and maintain productive working relationships with all levels of staff and the customer
Collaborative, works as part of a team to successfully achieve common goals
Empathetic and Passionate about helping others
Actively Listens and can quickly distill provided information and insights
Conscientious, organized, and dependable; always meets deadlines and commitments
A passion for quality and excellence
What Desired Skills You'll Bring:
Experience with Mac products
Initiative-Driven, pursuing goals beyond what is required or expected
Experience working in agile environment utilizing JIRA
Technical Certifications in any one of: MCP, Dell/EMC, CompTIA A+, Network+, Server+
Minimum Clearance Required to Start:
Not Applicable/NoneThis position is part of our Corporate team.We’re driving the future of the national security and critical infrastructure markets. Our employees work in a close-knit team environment to find new, innovative ways to deliver smart solutions that are used and valued by customers around the world. By combining unique technologies with deep domain expertise across cybersecurity, missile defense, space, connected infrastructure, transportation, smart cities, and more, we're providing tomorrow's solutions today.We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyle!Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!We’re committed to delivering innovative infrastructure, defense and security solutions to enable a sustainable, safer, smarter and more connected world.
Founded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrow’s solutions today. Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge, our agile, innovative, and disruptive approach enables us to deliver solutions at the speed of relevance.
Our people are our greatest asset. We strive to be an employer of choice that engages employees in the community and creates rewarding career paths to cultivate a resilient workforce that is ready for the future.
Parsons has contributed to major infrastructure projects in Canada since the 1940’s, helping to design and build many well-known landscapes across the country, including the Regina Bypass, Turcot Exchange, Kicking Horse Canyon, Olivier-Charbonneau Bridge, and the Edmonton Light Rail Transit. Our markets are diverse, including Bridge, Tunnel, Road and Highway, Aviation, Rail and Transit, Smart Vehicle Solutions, Smart Mobility, Integrated Delivery, Environmental Remediation, Mining and Reclamation, and Water/Wastewater, as well as serving numerous industrial clients. The Parsons’ signature stands out and our achievements have been recognized via numerous awards for innovation and quality, particularly in long-span bridges, complex brigles, and major road networks expansions. Our teams work across Canada in many provinces, including Alberta, Ontario, Manitoba, British Columbia, Quebec, Saskatchewan, Northern Territories and the Yukon.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.
4 Continents
75+ Years
17,000+ Employees
80+ Languages
Financial Wellness
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.
Work Life Harmony
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.
Career Development
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.
Veteran Support
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.
Mind & Body
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.
Health
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.
Want to learn more about the benefits eligible for the Parsons’ location you are interested in? Connect with one of our recruiters for further detail.
Chris
Sr. Corporate Recruiter
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