HR Shared Services Analyst

We harness the power of innovation so that you can change the world and help our customers solve their most complex challenges

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Remote Type Globe Icon
Remote
Location Pin Icon
United States of America
US - Remote (Any Location)
Req ID Icon
R154345
Category:
Human Resources
In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons.  Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

It's fun to work in a HR Shared Services Team where people truly BELIEVE in collaboration, knowledge sharing, and innovation! We’re committed to bringing passion and customer focus to the business. Parsons is looking for an amazingly talented HR Shared Services Analyst to join our team! In this role you will get to resolve inquiries in the employee lifecycle focused on process improvements and keeping the employee experience at the center of the support provided. We are looking for an energetic early career professional to work alongside an HR team that is internal-customer focused, and places importance on our ability to support, and bring out the best in each other. The ideal candidate welcomes constant change, has professional demeanor, provides first-level HR support, educates employees (customers) on HR programs, services, HR technologies, and self-service tools. This position requires high level of confidentiality, excellent communication, and organizational skills along with the ability to multi-task.

What You'll Be Doing:

  • Provides support to our North America employees by answering general inquiries in a clear, accurate, and timely manner about HR policies, payroll, HR Services, and tools.
  • Handles one to three HR programs, such as onboarding, unemployment, education verifications, audits, offboarding and/or other programs or platforms of support.
  • Applies critical thinking and active listening skills to effectively diagnose callers’ needs and to determine key details to document in the case management tool.
  • Utilizes multiple systems to research, troubleshoot and provide issue resolution (e.g., Salesforce Case Management System, phone, email, and chat)
  • Conducts New Hire Orientation.
  • Produces ad hoc reporting.
  • Documents all customer interactions via Salesforce case management system.
  • Ensures proper triage, escalation, and effective resolution of more complex inquiries by engaging HR Shared Services lead and/or Manager.
  • Understands and meets the HR shared services team established Service Level Objectives (SLOs).
  • Provides back up support to other HR Central team members, as needed.
  • Contributes to keep the knowledge base accurate and consistent for the benefit of customers, peers, and the HR organization.
  • Encourages and trains employees to utilize self-service resources.
  • Attends meetings related to areas of support.
  • Performs other responsibilities associated with this position as may be appropriate.

What Required Skills You'll Bring:

  • Education Level: 

    High School Diploma or equivalent 

    Bachelor's Degree in Business Administration, Psychology, or Human Resources (or equivalent) is preferred 

  • Experience 

    3+ years of experience in Human Resources (if High School diploma only) 

    1+ year of related work experience (if candidate has a Bachelor's degree) 

What Desired Skills You'll Bring:

  • Working knowledge of fundamental HR principles, practices, and procedures in the State of California preferred.
  • Experience in customer service or call center environment.
  • Strong verbal and written communication skills.
  • Ability to deliver quality, error-free work in a fast-paced, high production environment.
  • Ability to demonstrate and maintain a high level of professionalism.
  • Ability to build effective working relationships.
  • Strong time management, organizational and prioritization skills, as well as the ability to multi-task and track multiple deliverables.
  • Familiarity with utilizing technology and software (standard and specific to HR programs) for work assignments
  • Ability to respond to common inquiries or complaints quickly and accurately from employees, as well as ask clarifying questions to ensure understanding.
  • Customer service oriented with demonstrated ability to effectively communicate with team members and employees of all levels.
  • Uses strong inductive and deductive reasoning to solve problems involving several options in situations – analytical skills.
  • Strong personal accountability, resilience, and ability to work under pressure while maintaining a positive attitude.
  • Minimal travel required.

Cooperation/Teamwork:

  • Works well with others.
  • Contributes input to improve outcomes.
  • Asks others for opinions and feedback; provides feedback.

WORKING CONDITIONS

Virtual environment

Sitting, typing, hearing, and speaking for long period

Minimum Clearance Required to Start:

Not Applicable/None

This position is part of our Corporate team.

We’re driving the future of the national security and critical infrastructure markets. Our employees work in a close-knit team environment to find new, innovative ways to deliver smart solutions that are used and valued by customers around the world. By combining unique technologies with deep domain expertise across cybersecurity, missile defense, space, connected infrastructure, transportation, smart cities, and more, we're providing tomorrow's solutions today.

Salary Range: 

$18.61 - $32.55

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled.

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

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OUR MISSION

We’re committed to delivering innovative infrastructure, defense and security solutions to enable a sustainable, safer, smarter and more connected world.

ABOUT US

Founded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrow’s solutions today. Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge, our agile, innovative, and disruptive approach enables us to deliver solutions at the speed of relevance.

Our people are our greatest asset. We strive to be an employer of choice that engages employees in the community and creates rewarding career paths to cultivate a resilient workforce that is ready for the future.

PARSONS IN CANADA

Parsons has contributed to major infrastructure projects in Canada since the 1940’s, helping to design and build many well-known landscapes across the country, including the Regina Bypass, Turcot Exchange, Kicking Horse Canyon, Olivier-Charbonneau Bridge, and the Edmonton Light Rail Transit. Our markets are diverse, including Bridge, Tunnel, Road and Highway, Aviation, Rail and Transit, Smart Vehicle Solutions, Smart Mobility, Integrated Delivery, Environmental Remediation, Mining and Reclamation, and Water/Wastewater, as well as serving numerous industrial clients. The Parsons’ signature stands out and our achievements have been recognized via numerous awards for innovation and quality, particularly in long-span bridges, complex brigles, and major road networks expansions. Our teams work across Canada in many provinces, including Alberta, Ontario, Manitoba, British Columbia, Quebec, Saskatchewan, Northern Territories and the Yukon.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.

2021 Forbes The Best Employers for Diversity Badge

For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.

2023 Military Friendly Top 10 Employer Badge
Diversity, Equity, Inclusion & Belonging Badge
2023 World's Most Ethical Companies Ethisphere Badge
2023 Readers' Choice Top 50 Employer for STEM Workforce Diversity
2023Woman Engineer Magazine Top 50 Employer Badge
2023 Los Angeles Business Journal DEI Company of The Year Badge
2023 Equality 100 Leader in LGBTQ+ Workplace Inclusion Badge
2023 Vets Indexes 4 Star Employer Badge
2023 Military Times Best Employer for Vets Badge
Proudly Supporting ESGR Badge
2023 Minority Engineer Magazine  Reader's Choice Top 50 Employer Badge
2022 U.S. Department of Labor Gold Award Badge
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4 Continents

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75+ Years

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17,000+ Employees

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80+ Languages

COMPETITIVE BENEFIT OFFERINGS

Financial Wellness

We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.

Work Life Harmony

Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.

Career Development

We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.

Veteran Support

We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.

Mind & Body

At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.

Health

Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.

Want to learn more about the benefits eligible for the Parsons’ location you are interested in? Connect with one of our recruiters for further detail.

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Parsons has a long-standing reputation as an industry leader in domestic and international engineering and construction projects. The company also has a solid history supporting federal government work.”

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Chris
Sr. Corporate Recruiter

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OUR CHIEF INFORMATION
OFFICER

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SIMILAR OPPORTUNITIES

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