Enforcement Auditor - Vehicle Inspection

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Remote Type Globe Icon
Office
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Canada
CA - Remote (Any Location)
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R151034
Category:
Accounting/Finance/Administration
In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons.  Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

We are looking for an Enforcement Auditor with 310 qualifications to join our Smart Vehicle Solutions Contact Centre located in Markham, Ontario. Enforcement Auditors serve as Vehicle Inspection Centre Auditors and subject matter experts on the Highway Traffic Act.  You will be responsible for completing various audits and assisting with program policy interpretation.   Our team has been in place for more than 20 years assisting the public, vehicle owners and operators, and inspection centres across North America.

Reporting to the Audit Manager, you will be accountable for:

  • Subject Matter Expert (SME) in HTA and relevant policies (NSC11B and SSC standards) as they apply to the on-road enforcement program
  • Support Vehicle Inspection Centres and Technicians with vehicle specific issues and and inspection standards
  • Assist Senior and Primary auditors with HTA and relevant policies (NSC11B and SSC standards) as they apply to the on-road enforcement program
  • Liaison between on road enforcement officers and Parsons management team
  • Performing Audits of Safety Inspection and Emissions Inspection data by ensuring compliance with established control procedures by examining records, reports, operating practices, and documentation
  • Obtain, analyze and evaluate documentation, previous reports, data, etc
  • Completing audits by documenting audit findings
  • Handling Program inquiries via telephone calls, emails, web-tickets, video and chat interactions from Inspections Centre representatives
  • Ensuring scheduled audits are being performed within the expected quality standards
  • Communicating audit results with Inspection Centre staff
  • Analyzing and revising reports from Senior Auditors
  • Ensuring audits are thorough, concise, and contain actionable information by writing reports summarizing audit findings
  • Assisting as a subject matter expert to assist with the design and development of Standard Operating Procedures, Guiding documents, templates, and user guides
  • Perform QA testing and evaluation of new technology or updates to existing equipment
  • Acting as a point of contact for assistance with policy/program information
  • Fostering relationships with Inspections Centre representatives.
  • Handling sensitive and complex issues in a timely and accurate manner.
  • Demonstrate ability to qualify an issue, troubleshoot and if needed transfer to the appropriate support team for resolution.
  • Interact and liaise with internal and external departments to review and resolve customer concerns.
  • Proactively manage key performance indicators and achieve department target response time for calls, chats, emails, and web-tickets.
  • Achieve Quality Assurance targets.
  • Maintain service levels and adhere to departmental statistics.
  • Work with minimal supervision within departmental defined procedures.
  • Work independently and as part of a team, with changing time constraints.
  • Participate in special projects and perform other duties as required

 

Qualifications:

  • 310 Certification
  • Possess formal compliance training and certification from a recognized organization (Governmental Officer, Police Services, Military)
  • Practical experience with a minimum of 3 years in an automotive service or advisor role
  • Pleasant telephone manner; excellent written and verbal communication skills
  • Post-secondary degree or diploma preferred.
  • Strong PC skills, knowledge of (MS Office Suite e.g., Word, Excel, PowerPoint etc.)
  • Strong problem solving, decision making and negotiating skills.
  • Ability to handle challenging situations by exhibiting composure and empathy.
  • Ability to multitask, quickly adapt to new information and procedures.
  • Strong analytical and good mechanical/technical aptitude would be a definite asset.
  • Must be willing to work a 40hr/week shift that ranges between Monday to Friday, between the hours of 8.00 AM and 6:00 PM; Saturday and Sunday 9.00 AM and 3:00 PM.
  • Hybrid work schedule with both in office and remote (home) work.
  • Posting requires in office requirement on a bi-weekly basis
  • Must be flexible to work Canadian holidays.
  • Must be flexible to work remotely.

Minimum Clearance Required to Start:

Not Applicable/None

This position is part of our Critical Infrastructure team.

For more than 75 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in diverse, collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see new possibilities.

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyle!

The position may require a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief as required by customer requirements and some cases federal, state, provincial or local mandates.

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

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OUR MISSION

We’re committed to delivering innovative infrastructure, defense and security solutions to enable a sustainable, safer, smarter and more connected world.

ABOUT US

Founded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrow’s solutions today. Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge, our agile, innovative, and disruptive approach enables us to deliver solutions at the speed of relevance.

Our people are our greatest asset. We strive to be an employer of choice that engages employees in the community and creates rewarding career paths to cultivate a resilient workforce that is ready for the future.

PARSONS IN CANADA

Parsons has contributed to major infrastructure projects in Canada since the 1940’s, helping to design and build many well-known landscapes across the country, including the Regina Bypass, Turcot Exchange, Kicking Horse Canyon, Olivier-Charbonneau Bridge, and the Edmonton Light Rail Transit. Our markets are diverse, including Bridge, Tunnel, Road and Highway, Aviation, Rail and Transit, Smart Vehicle Solutions, Smart Mobility, Integrated Delivery, Environmental Remediation, Mining and Reclamation, and Water/Wastewater, as well as serving numerous industrial clients. The Parsons’ signature stands out and our achievements have been recognized via numerous awards for innovation and quality, particularly in long-span bridges, complex brigles, and major road networks expansions. Our teams work across Canada in many provinces, including Alberta, Ontario, Manitoba, British Columbia, Quebec, Saskatchewan, Northern Territories and the Yukon.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.

2021 Forbes The Best Employers for Diversity Badge

For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.

2023 Military Friendly Top 10 Employer Badge
Diversity, Equity, Inclusion & Belonging Badge
2023 World's Most Ethical Companies Ethisphere Badge
2023 Readers' Choice Top 50 Employer for STEM Workforce Diversity
2023Woman Engineer Magazine Top 50 Employer Badge
2023 Los Angeles Business Journal DEI Company of The Year Badge
2023 Equality 100 Leader in LGBTQ+ Workplace Inclusion Badge
2023 Vets Indexes 4 Star Employer Badge
2023 Military Times Best Employer for Vets Badge
Proudly Supporting ESGR Badge
2023 Minority Engineer Magazine  Reader's Choice Top 50 Employer Badge
2022 U.S. Department of Labor Gold Award Badge
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4 Continents

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75+ Years

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17,000+ Employees

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80+ Languages

COMPETITIVE BENEFIT OFFERINGS

Financial Wellness

We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.

Work Life Harmony

Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.

Career Development

We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.

Veteran Support

We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.

Mind & Body

At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.

Health

Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.

Want to learn more about the benefits eligible for the Parsons’ location you are interested in? Connect with one of our recruiters for further detail.

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Parsons has a long-standing reputation as an industry leader in domestic and international engineering and construction projects. The company also has a solid history supporting federal government work.”

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Chris
Sr. Corporate Recruiter

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